Refunds & cancellation

Payments are not live yet. CDS Prep cannot charge you for anything today and asks for no card or UPI details anywhere in the app, so there is nothing to refund. This policy is published in advance and applies from the day billing goes live.

Cancelling

• You can cancel at any time by emailing support@prepcadet.in from the address on the account.
• Cancelling stops any future charge. Your plan keeps working until the end of the period you have already paid for — cancelling does not cut your access short.
• Plans do not renew automatically unless the checkout page said so explicitly at the time you paid.
• Cancelling does not delete your account. To delete it as well, say so in the same email and see the privacy policy.

When you can get a refund

A plan is digital and access is granted immediately, so the window is short and stated plainly rather than left to case-by-case judgement:

• Within 7 days of payment, if you have taken fewer than three paid random tests — full refund, no reason needed.
• Any time, if you were charged in error — a duplicate charge, a charge after you cancelled, or a payment that went through without unlocking access. Full refund, and we would rather you told us than absorbed it.
• Any time, if the service was substantially unavailable for a meaningful part of your plan and we could not fix it. Refunded in proportion to the time lost.

When you cannot

• After 7 days from payment, or once you have taken three or more paid random tests — whichever comes first. At that point the plan has been used.
• Because your exam result was not what you hoped for. CDS Prep makes no promise about examination outcomes, and says so in the terms.
• Where an account was suspended for cheating the leaderboard or breaching the acceptable-use terms.
• For the free daily test, which costs nothing in the first place.

How to ask

Email support@prepcadet.in from the address on the account with the date of payment and the amount. Include the payment reference if you have it — it makes the whole thing faster, but we can find the payment without it.

We reply within 2 working days. If the refund is approved it is sent back to the original payment method, since that is the only destination a gateway allows, and typically reaches your account within 5–7 working days of us approving it. The last leg of that is your bank, not us.

There is no fee for requesting or receiving a refund, and we do not deduct anything from the amount refunded.

If you disagree with the outcome

Reply to the same thread and say so. Every complaint is acknowledged within 2 working days and we aim to close it within 15 working days. Contact details are on the contact page.